With many visitors and fellow exhibitors we had a great time meeting everyone to get our message across that we are still here better than ever after 10 years in business.

This particular event Comspec focused on Telecoms promoting our Horizon Hosted Telephone System which proved popular with many enquiries especially businesses looking to make FREE calls to UK local, national and mobiles. This wasn’t a gimmick to attract people to the stand, you can actually get FREE calls.

We shall be exhibiting again in April so look out for the blog.

In the meantime if you are looking to upgrade your telephone system you should consider our Horizon Hosted Telephone System. Speak to us and we’ll advice if this is suitable for you depending on how many extensions you require and your location. We stress location as good broadband coverage is essential for VoIP.

Talk to us about Horizon Hosted Telephone System and our broadband services call us on 01204 898055

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There are many reasons why people have migrated to a hosted platform, here are just a few.

Reliability

Lessons have been learned over the years of how best to implement VoIP. The early adopters soon found out that just plugging a VoIP handset into the customer’s local network caused many problems as both the broadband (internet) and traffic was a major factor in complaints of quality. With the increase of high speed fibre internet connections VoIP has become more reliable but again it depends on the ISP (internet service provider). If the ‘line’ suffers jitter and has latency issues these can affect the quality of the VoIP call. Always consult the hosting telephony company first as they should be able to offer advice and possible suggest a quality broadband connection. At Comspec one of our suppliers provides broadband that plugs direct into the hosted telephony system for an assured service.

Scalability

At Comspec we are often asked “We may employ more staff in the coming years, what happens if we need more telephones?” The simple answer is you can add extensions and handsets as the system will grow with your business. Of course this can work in reverse by downscaling anytime by removing the unwanted extensions. This could apply to those businesses with seasonal demands.

Control

With most hosted telephony systems you are in control of how the system is setup. You should be given access to a web based portal where you can login and administer the system yourself, of course you may not want this in fear of doing something wrong and will normally appoint someone to do this for you, for example the telecoms company you purchased this from. At Comspec we can manage this for you in our Horizon portal.

Features

Most VoIP systems are feature rich with hunt groups, auto attendant, call queues and voice mail to name a few. Always ask which features are included and what is extra as an add-on.

Business Continuity

We have all experienced internet failures when the broadband goes off, sometimes for hours. The benefit of a hosted system is that you can easily redirect your calls elsewhere if the extension isn’t picked up or even ‘pair’ your extension with your mobile phone. This feature is also known as ‘follow me’. Should a disaster happen and you have fire or flood, handsets can be deployed at another location to get you up and running with little disruption.

Cost

We’ve added cost last because most decision makers look at price first where in fact they should look at all the above first before deciding on which hosted system to go for. There are cheap offerings out there as telecoms companies try to attract you, just be aware that their systems may not be as rock solid as one which may cost a few £ more. Weigh up the risk – losing calls and customers or staying ahead of the competition and sounding professional. We only get one chance and a one bad customer experience could cost your business dearly.

Give us a call on 01204 898055 and learn about our Horizon hosted solution run on the renowned Broadsoft platform.

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