Q - Is Managed IT Support costly?
We calculate how many devices you have with inclusive support and guaranteed response.
Q - How do you monitor a computer or server?
We install secure software known as an ‘Agent’ that monitors 24×7
Q - Is there an agent privacy mode?
Yes! – Privacy Mode is a method by which the end user can control any connection to be established to their device. When Privacy Mode is enabled on a device, the end user will be prompted to accept or deny requests for a connection to their device, including remote takeover sessions. The connection cannot be established until the request is accepted by the end user. Privacy Mode applies to all remote support tools in the Agent Browser as well.
Privacy Mode can be enabled by the end user on the device, or in the Web Portal through an Agent policy. Once Privacy Mode is enabled, it can only be disabled by the end user on the device itself.
Q - Which Anti-Virus do you use?
We install SecureAnywhere by Webroot.
Q - We have problems with Windows updates, can you help?
Microsoft changed how updates are sent to Windows 10, we control this more efficiently by authorising or declining patches.